FAQ

We receive many requests for a catalog and for information on our products. Please allow us to answer most common questions.

1.What products can you provide?
We provide different snack machine: Ice Cream Machine, Ice Making Machine, Popcorn Machine, Popsicle Machine,  Potato Chips Machine, Waffle Maker, Cotton Candy Machine, Pasta Cooker, Pizza Oven, Takoyaki Maker etc..

2.How can I get sample?
We can make as per your request, please provide us artwork in PDF to follow, you  only need to pay for the transportation freight and the products sample cost, but once  bulk order placed, we will refund you the sample cost.

3.Can you print my picture or logo on the products?
Yes, we can print your picture or logo on and you can offer the picture in any format made by Photoshop Adobe Illustrator or Coredraw.

4.What is your Minimum Order Quantity(MOQ)?
We are a manufacturer. MOQ usually is 1 unit.
We welcome wholesale and distribution, customization.

5.What certificate do you have?
CE, ISO9001.

6.Which market do you export?
Europe, Africa, Middle East, South of America, Australia.

7.How do I order?
1. You can order in our website. www.snack-machine.cn
a. Choose your interested goods, write down the model number;
b. Click on “contact us”, fill in the customer info and submit;
c. We will sign a “Order Conformation”, send you a scan original copy by e-mail.
2. If special design, please email us for price and order information without hesitation.

8.Payment Term:
TT or LC at sight.

9.Price term:
FOB, CIF, C&F

10.How do I pay?
Please transmit (T/T) the payment from your bank to our bank.

11.How do you start the order?
We will start your order after receiving the down payment which is 50% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment.
If the order is urgent, you’d better pay 100% in advance.

12.How About the Delivery Time?
Some of the products are in stock at our warehouse, generally we need 3~5 days to change the plugs before the delivery.
Regarding to the non-stock products, the lead time 15~25 days depends on the order quantity and product types.

13.Which port will be used as loading port?
Guangzhou port, the closest port to us, is recommended strongly as loading port. Shenzhen port is also available.

14.What advantages do we have?
1) Rich experiences: We have 12 years experience in this industry. That means, we can preview the problems for the orders and products. Therefore, it will make sure to reduce the risk of bad situation happens.

2) Point to point service: There is one sales who will serve you from inquiry to products shipped out. During the process,
you just need to discuss with her for all questions anytime which saves much time.

3) Free design: If you are not ready for the designs, the professional designers will be able to help you with it freely.

4) Strict QC: For each order, strict inspection will be carried out by the QC department before shipping. The bad quality will be
avoided within door.

5) Shipping: We have shipping department and forwarder, so we can promise faster delivery and make the goods well protected.

15.Address?
Office Address: No.610-611,ShunJing Trade Center,No.855, Industrial Avenue South,Guangzhou,China ,
CHINA(near CANTON FAIR AREA C).PC:510335
Factory Address: Ping Shan station, Hua Shan Zhen  in Huadu District of Guangzhou City, Guangdong, China (Mainland)

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